Terms & Conditions

These Terms and Conditions ("Terms") are a contract between M2W Technologies Private Limited, a company incorporated under the Companies Act, 2013 (CIN U72900TN2022PTC154958), with its registered office at 14/38, 26-A, EC Road, Gandhi Nagar, Katpadi, Vellore, Tamil Nadu 632006, India ("Company", "Oramenta", "we", "us", or "our"), and the jewellery retail business that registers for, or uses, the Oramenta platform ("Store", "Customer", "you", or "your").

By creating an account, signing an order form, or using the Platform in any way, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Definitions

• "Platform" or "Service" means the Oramenta software-as-a-service offering: a branded mobile application for a Store's own customers (the "Store Application"), a staff/seller console, a catalog website, and the supporting infrastructure that runs them.
• "Store" means the jewellery retail business that has subscribed to the Platform, and includes its owners, employees and anyone it authorises to use the Platform on its behalf.
• "Shopper" means an individual end-customer who browses or buys from a Store through that Store's own branded application or website.
• "Subscription" means the paid right to use the Platform for a given period, as described in Section 4.

2. Eligibility and registration

You must be an adult (18 years or older) authorised to bind the business you represent. You agree to provide accurate registration information, to keep your staff's sign-in credentials confidential, and to be responsible for all activity carried out under your Store's account, including by your own employees.

3. Description of the Service

Oramenta provides the software and hosting that let a Store run its own branded customer app, staff console and catalog website. Oramenta is a technology provider only. We are not a jeweller, we do not sell jewellery, and we are not a party to any sale between a Store and its Shoppers.

4. Subscription fees and payment

Access to the Platform requires payment of (a) a one-time setup fee covering onboarding and configuration of your branded app, and (b) a recurring annual subscription fee for continued access, each as communicated to you at the time of purchase or renewal. Fees are payable in advance and are exclusive of applicable taxes (including GST) unless stated otherwise. Subscriptions do not renew automatically. Your Store is billed for, and must actively pay, each new period, and access ends at the close of the period you last paid for if it is not renewed. Oramenta may revise its pricing for future periods on reasonable notice; a revision does not affect a period you have already paid for.

5. Your own payment gateway and compliance

Money paid by a Shopper for jewellery goes directly to that Store's own payment gateway merchant account (Oramenta recommends, but does not require, PhonePe). Oramenta does not collect, hold, or settle any payment made by a Shopper to a Store, and is not a party to, and bears no liability for, that transaction. Each Store is solely responsible for: obtaining and maintaining its own payment gateway merchant account and completing that gateway's own business verification; GST registration and invoicing for its own sales; compliance with hallmarking, consumer protection, and any other law applicable to the sale of jewellery; and publishing its own Terms, Privacy Policy, and Shipping/Returns policy to its Shoppers, which Oramenta does not draft, review, or warrant.

6. Intellectual property

Oramenta and its licensors own all right, title and interest in the Platform, including its software, design system and the Oramenta name and mark. Nothing here transfers any of that to you. You retain ownership of the content you upload (product photography, your store's own branding, descriptions) and grant Oramenta a licence to host and display it solely to operate the Service for you.

7. Acceptable use

You agree not to: use the Platform for any unlawful purpose; attempt to reverse-engineer, decompile, or gain unauthorised access to the Platform or another Store's data; abuse the OTP, SMS, or WhatsApp systems (including sending unsolicited messages through them); or interfere with the Platform's normal operation.

8. Suspension and termination

Oramenta may suspend or terminate a Store's access if: payment is not made when due; these Terms are breached; the Platform is misused; or we reasonably believe continued access creates legal or security risk. You may stop using the Platform at any time; Section 3 of the Cancellation & Refund Policy below describes what that means for fees already paid.

9. Disclaimer of warranties

The Platform is provided "as is" and "as available." To the maximum extent permitted by law, Oramenta disclaims all warranties, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation.

10. Limitation of liability

To the maximum extent permitted by law, Oramenta's total liability arising out of or relating to these Terms or the Platform is limited to the fees paid by you in the twelve (12) months preceding the claim, and Oramenta is not liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill.

11. Indemnification

You agree to indemnify and hold Oramenta harmless from any claim arising from your use of the Platform, your sale of jewellery to Shoppers, your breach of these Terms, or your violation of applicable law.

12. Governing law and jurisdiction

These Terms are governed by the laws of India, and the courts at Vellore, Tamil Nadu, the Company's registered office, have exclusive jurisdiction over any dispute arising out of or relating to these Terms.

13. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on oramenta.com or by email; continued use of the Platform after a change takes effect constitutes acceptance.

14. Miscellaneous

If any provision of these Terms is held unenforceable, the remaining provisions continue in full force. These Terms, together with any order form or annexure signed between you and Oramenta, constitute the entire agreement between the parties on this subject. You may not assign your rights under these Terms without our written consent.

15. Contact

Questions about these Terms can be sent to [email protected] or +91 70104 73833.