Privacy Policy

1. Scope

This Policy describes how M2W Technologies Private Limited ("Oramenta", "we", "us") collects, uses, and protects personal data in connection with oramenta.com and the Oramenta platform. It covers (a) Store owners and staff who use the Platform, and (b) visitors to oramenta.com. It does not cover how an individual Store collects or uses the personal data of its own Shoppers. Each Store publishes its own privacy policy for that, and Oramenta is not a party to that relationship.

2. Information we collect

From a Store and its staff, when you register and use the Platform:

• Phone number, used to sign in by one-time password, and name;
• Business onboarding details and KYC documents, including PAN and, where required by your payment gateway, a masked Aadhaar number, collected to help verify your business and link your own payment gateway merchant account;
• Store configuration data: catalog, pricing, staff accounts, and order records generated through your use of the Platform.

From a visitor to oramenta.com: information you submit through a contact or enquiry form, and standard technical data collected automatically (such as browser type, pages visited, and referring page), typically through cookies or similar technology.

3. How we use information

We use this information to: operate and maintain the Platform; onboard and verify Stores, including linking a Store's own payment gateway account; communicate with you by SMS, WhatsApp, email, or our in-app inbox (for sign-in codes, billing, and service updates — we do not use push notifications); respond to enquiries; and comply with applicable law.

4. How we share information

We do not sell personal data. We share it only: with your own chosen payment gateway (e.g. PhonePe) solely to link and verify your merchant account; with our SMS/WhatsApp communications provider, solely to deliver sign-in codes and service messages; with our cloud hosting and storage providers, solely to run the Platform; and where required by law or a valid legal process.

5. Data security

Sensitive fields, including PAN and Aadhaar, are encrypted at rest, and Aadhaar numbers are masked before storage. Every access to this data is logged. Payments are verified only through signed, server-to-server callbacks from your payment gateway; we never ask for or store your Shoppers' card or UPI credentials.

6. Data retention

We retain Store and staff personal data for as long as your Store's account is active. Once an account is closed, KYC documents (PAN, masked Aadhaar) and related onboarding records move into a separate, encrypted archive, tagged with a deletion date six (6) years from the date of closure. That period reflects the record-retention requirement for a GST-registered business under Section 36 of the Central Goods and Services Tax Act, 2017, and the records are permanently deleted once the date passes. We are not a payment aggregator or financial institution, and we do not apply banking- or securities-sector retention rules, which do not govern our business.

7. Your rights

You may ask us to access, correct, or delete your personal data, or raise any concern about how it is handled, by writing to our Grievance Officer below. We will respond within the time required by applicable law.

8. Cookies

oramenta.com may use cookies to keep the site working correctly and to understand how it is used. You can control cookies through your browser settings; disabling them may affect some site features.

9. Children's privacy

The Platform is intended for business use by adults and is not directed at children under 18. We do not knowingly collect personal data from children.

10. Changes to this Policy

We may update this Policy from time to time; the "Effective" date above reflects the latest version. Material changes will be notified on oramenta.com or by email.

11. Grievance Officer

Name

Manikdan AG

Email

[email protected]

Phone

+91 70104 73833

Address

14/38, 26-A, EC Road, Gandhi Nagar, Katpadi, Vellore, Tamil Nadu 632006