Cancellation & Refund Policy

1. Scope

This Policy applies only to subscription and setup fees charged by M2W Technologies Private Limited to a Store for use of the Oramenta platform. It does not apply to any sale of jewellery between a Store and its own Shoppers. That is covered entirely by the Store's own policy, published on the Store's own application or website.

2. One-time setup fee

The one-time setup fee covers onboarding and configuration of your branded application. It is non-refundable once onboarding has commenced.

3. Annual subscription fee

The annual subscription fee is paid upfront for a twelve-month period and is non-refundable once paid, including if you choose to stop using the Platform before the period ends. There is no partial or pro-rated refund for early cancellation.

4. How to cancel

To cancel, write to [email protected]. Subscriptions do not renew automatically, so no action is required simply to let a subscription lapse at the end of its paid period.

5. Effect of cancellation

Your Store keeps full access to the Platform until the end of the period you have already paid for. After that date, if you have not renewed, access is suspended.

6. Billing errors

If you are charged in error (for example, a duplicate charge, or an amount that does not match what was agreed), write to us within 30 days of the charge. We will investigate and, where our error is confirmed, refund the incorrect amount.

7. Refund processing time

An approved refund under Section 6 is processed to your original payment method within 7–10 business days of approval.

8. Contact

[email protected] · +91 70104 73833